ScentAir Technologies LLC

AI Business Process Analyst - Charlotte, NC

Charlotte, NC - Contracted to Full Time

ABOUT THE ROLE 

ScentAir is looking for an AI Business Process Analyst to improve, optimize, and automate how work gets done across the company. You will study processes in every business function, measure what they cost, and find the right fix for each one, whether that is simplifying the process, changing how a system is set up, automating the workflow, or applying AI. You will build simpler solutions yourself, work with IT and delivery partners on larger ones, help employees adopt new ways of working, and prove the results. 

This is a business-process improvement role. AI is one of the tools, not the starting point. It covers finance, customer service, order management, supply chain, sales, marketing, HR, and IT. It is not a data scientist, software developer, IT project manager, or help desk role. 

KEY RESPONSIBILITIES 

Analyze and improve processes about 35% of time 

  • Work alongside teams in every business function to observe how work actually gets done and find re-keying, waiting, workarounds, and tasks that depend on a single person. 

  • Document current processes and measure their cost: volume, time per task, error and rework rates, and the people and systems involved. 

  • Use reports and data from company systems (ERP, CRM, e-commerce, and service platforms) to confirm findings and spot new opportunities. 

  • Simplify and standardize processes using Lean and continuous improvement methods, removing unnecessary steps, handoffs, and approvals. 

  • Score opportunities on value, feasibility, and risk, and maintain a single ranked list that balances quick wins with larger projects. 

Optimize and automate about 30% of time 

  • Write clear business cases with expected savings, cost, success measures, and stop criteria for leadership approval. 

  • Choose the right solution for each process: a process change, better use of existing systems, workflow automation, RPA, or AI. Never automate a broken process as-is. 

  • Build simple automations, AI assistants, and prototypes directly using approved low-code and AI tools. 

  • Define requirements for larger solutions and work with IT and delivery partners through pilot, testing, and launch. 

  • Evaluate AI and automation tools and vendors, and recommend when to use existing platforms versus new ones. 

Drive adoption across the company about 20% of time 

  • Train employees and teams on approved AI tools and on new ways of working after each launch. 

  • Build a network of AI champions in each department and share practical examples and success stories. 

  • Run an intake process so employees and leaders can submit ideas, and respond to every submission. 

  • Lead change management with department leaders, including updated procedures, training materials, and job aids. 

Measure results and govern the work about 15% of time 

  • Measure outcomes after launch against the original baseline, confirmed by the business leader and Finance. 

  • Monitor processes and solutions after launch, and keep optimizing them, or retire those that are not delivering value. 

  • Maintain a dashboard of the opportunity pipeline, work in progress, and validated savings. 

  • Apply ScentAir’s AI use and data governance policies, and help update them as the program grows. 

  • Report progress regularly to the VP of IT. 

QUALIFICATIONS 

  • Bachelor’s degree in business, operations, industrial engineering, information systems, or a related field, or equivalent experience. 

  • 4 to 7 years of experience in business process analysis, operations improvement, or business systems analysis. 

  • Proven experience leading process improvement, mapping business processes, and building ROI cases that leaders and Finance accept. 

  • Working knowledge of AI and automation tools, and a practical sense of where each one fits. 

  • Advanced Excel skills. Experience with Power BI or SQL is a plus. 

  • Strong communication skills and credibility with people at every level, from front-line staff to executives. 

PREFERRED 

  • Experience in a mid-sized manufacturing, distribution, or service company. 

  • Experience with Perplexity, RPA, or other AI and automation technologies such as Microsoft Copilot or Power Automate. 

  • Exposure to ERP (Infor SyteLine a plus), Salesforce, or Shopify. 

  • Lean, Six Sigma (Green Belt or higher), or business process management certification. 

HOW SUCCESS IS MEASURED 

  • First 90 days: Met with every function leader, built a company-wide process inventory, and delivered a ranked, costed automation roadmap with two pilots underway. 

  • First year: Validated savings from process improvement and automation equal to two to three full-time roles of manual effort, confirmed by Finance. 

  • Ongoing: A steady pipeline of employee-submitted ideas, AI champions active in every department, and measurable growth in use of approved AI tools. 

Apply: AI Business Process Analyst - Charlotte, NC
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

If hired, are you able to show proof of eligibility to work in the U.S.?*
Can you perform the essential function of the job with reasonable accommodations?*
Will you now, or in the future, require sponsorship to legally work in the U.S.?*
We are located near the Charlotte Douglas Int'l Airport. Will you be able to reliably commute here 3 days a week?*
Briefly describe why you are interested in this position*
Do you have hands-on experience using AI and automation tools?*
Do you have at least 4 years of experience in business process analysis, operations improvement, or business systems analysis?*
Did a ScentAir employee refer you to this job?*
If a ScentAir employee referred you, please list their full name.
What are your salary expectations for this role?*
I certify that all answers or statements I have made on this application or on my resume or other supplementary materials are true and correct without omissions. I acknowledge that any false statement or misrepresentation on this application or any oral statements made at any time during the recruiting process or supplementary materials will be cause for refusal to hire or for immediate discipline, up to and including my termination regardless of when the false statement is discovered.

I have no objection to signing an employee agreement on confidential information and inventions or taking a physical medical examination where reasonably necessary based upon the position in question and permitted by law, at the option and expense of the company.

I understand that, should I be offered the position for which I am applying, I may be required to authorize a urinalysis, breath and/or blood tests, including withdrawal of samples. I understand that this test is for drugs, alcohol, and other controlled substances, and is a condition of employment with the company. I also understand that the company will require my signed authorization on any forms necessary to complete the test.

I understand that, should I be offered the position for which I am applying, I will be required to authorize a background investigation to retrieve information relating to my past activities from all personnel, educational institutions, government agencies, companies, corporations, credit reporting agencies, and law enforcement agencies at the federal, state or county level. I understand that this background investigation is a condition of employment with the company. I also understand that the company will require my signed authorization on any forms necessary to complete this investigation.

If hired, I will be required to submit proof of authorization to work in the U.S. Federal law requires that employers hire only individuals who are authorized to be lawfully employed in the United States. **
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER
Human Check*