Service Scheduler

Charlotte, NC

Full Time

Entry Level

ScentAir delivers billions of lasting impressions for customers around the globe every year. Our cutting-edge scent delivery solutions are tailored for a diverse range of business environments including restaurants, health care offices, airports, senior living facilities, apartment and multi-unit housing, retail stores, real estate (both commercial and residential), as well as health clubs and spas. The potential applications are truly limitless! We are the pioneers and innovators in the field, and we are proud to be the global leader in Scent Marketing!

Our impressive roster of clients features industry giants such as Disney World, Sea World, IHG, Aria Resort and Casino, MGM Grand, Marriott, Hilton, Dick’s Sporting Goods, Westin Resorts, and Greystar Properties, among many others.

The Service Scheduler is responsible for analyzing and coordinating the installation planning for the technical services department. The Service Coordinator will work closely with internal and external customers to assure correct, on-time installation and field service.

ESSENTIAL DEPARTMENTAL DUTIES AND RESPONSIBILITIES

Coordinates and ensures timely scheduling of field technicians and sub contractors for client installations, service requests, and regular maintenance of systems at customer locations throughout North America, Canada, and Latin America
Monitors service ticket status to ensure all service requests are performed in a timely fashion
Communicates installation schedule to customers, vendors, sales, and production to ensure timely delivery of product to be installed
Analyzes and reports service performance to management team
Reports customer feedback from installations for continuous improvement
Educates customers about the installation and maintenance process
Advises management about the status of installation and any barriers to on-time installation and on-site service
Tracks and analyzes installation costs

QUALIFICATIONS, EDUCATION AND EXPERIENCE

Must be a self-starter with the ability to work well with changing priorities
Computer systems proficiency;
Microsoft Word, Outlook, Access, PowerPoint, Excel with experience in V look ups
Familiar with Customer Relationship Management (CRM) software applications
Excellent troubleshooting and diagnostic skills
Previous scheduling experience preferred but not required
Associates Degree required Bachelor’s Degree preferred

While performing the duties of this job, the employee is frequently required to sit, use hands to operate a computer and calculator, and talk or hear. The employee is occasionally required to stand; walk, reach with hands and arms, climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address*

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

What's your citizenship / employment eligibility?*

Are you 18 years of age or older?*

Desired salary*

Earliest start date?*

If hired, are you able to show proof of eligibility to work in the U.S.?*

Will you now, or in the future, require sponsorship to legally work in the U.S.?*

Can you perform the essential function of the job with reasonable accommodations?*

Did a ScentAir employee refer you to this job?*

If a ScentAir employee referred you, please list their full name.

Are you a current ScentAir employee?*

This position pays $19.00 per hour, full time. Are you able to accept an offer at this rate?*

This is a hybrid schedule position (2 days remotely from home and 3 days required in office). We are located near the Charlotte Douglas Int'l Airport. Will you be able to reliably commute here on a daily basis and work the hybrid schedule?*

I certify that all answers or statements I have made on this application or on my resume or other supplementary materials are true and correct without omissions. I acknowledge that any false statement or misrepresentation on this application or any oral statements made at any time during the recruiting process or supplementary materials will be cause for refusal to hire or for immediate discipline, up to and including my termination regardless of when the false statement is discovered.

I have no objection to signing an employee agreement on confidential information and inventions or taking a physical medical examination where reasonably necessary based upon the position in question and permitted by law, at the option and expense of the company.

I understand that, should I be offered the position for which I am applying, I may be required to authorize a urinalysis, breath and/or blood tests, including withdrawal of samples. I understand that this test is for drugs, alcohol, and other controlled substances, and is a condition of employment with the company. I also understand that the company will require my signed authorization on any forms necessary to complete the test.

I understand that, should I be offered the position for which I am applying, I will be required to authorize a background investigation to retrieve information relating to my past activities from all personnel, educational institutions, government agencies, companies, corporations, credit reporting agencies, and law enforcement agencies at the federal, state or county level. I understand that this background investigation is a condition of employment with the company. I also understand that the company will require my signed authorization on any forms necessary to complete this investigation.

If hired, I will be required to submit proof of authorization to work in the U.S. Federal law requires that employers hire only individuals who are authorized to be lawfully employed in the United States.*

Human Check*

Submit Application

Sniffing around for groundbreaking innovation, non-stop growth, and good old-fashion fun? If you answered yes (and who wouldn’t?), then we can’t wait to tell you more about our awesome technology, great culture, and AMAZING PEOPLE!

Service Scheduler

Apply for this position