Returns & Inventory Clerk

Charlotte, NC

Full Time

Mid Level

ScentAir crafts billions of lasting impressions for customers around the globe every year. Our cutting-edge scent delivery solutions are tailored for a diverse range of business environments including restaurants, health care offices, airports, senior living facilities, apartment and multi-unit housing, retail stores, real estate (both commercial and residential), as well as health clubs and spas. The potential applications are truly limitless! We are the pioneers and innovators in the field, and we are proud to be the global leader in Scent Marketing!

Our impressive roster of clients features industry giants such as Disney World, Sea World, IHG, Aria Resort and Casino, MGM Grand, Marriott Brands, Hilton, Westin Resorts, and Greystar Properties, among many others.

The Returns & Inventory Clerk is responsible for accurately and efficiently managing the receiving, sorting, evaluation, and processing of customer returned products in alignment with Returned Material Authorizations (RMA). Reporting directly to the Senior Manager of Supply Chain, this role plays a crucial part in collaborating with customer service, production, and quality teams to ensure timely disposition of returns and maintain inventory accuracy through cycle-counting activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Examine incoming products against Return Materials Authorizations (RMA) to verify items.
Investigate and resolve unidentified customer returns using package data and other information.
Inspect returned products for defects, categorize based on date codes, quality issues, and material types, and take appropriate disposition actions.
Ensure accurate documentation and delivery of physical products to ops department leads.
Maintain accountability for all inventory transactions related to the returns process, resolving discrepancies through thorough research and corrective actions.
Conduct regular cycle counts as directed by operations and supply chain leadership to reconcile system inventory with physical stock levels.
Possess general knowledge of warehouse inventory locations to assist with inquiries.
Maintain cleanliness and organization of the returns area to minimize in-process returns.
Record and compile returns data for Quality analysis.
Assist in year-end physical inventory counts.

QUALIFICATIONS, EDUCATION AND/OR EXPERIENCE

High School diploma or equivalent required; Associate’s Degree preferred.
3-5 years of experience in inventory management, demonstrating strong proficiency.
Exceptional attention to detail, investigative skills, and organizational abilities.
Ability to visually identify and differentiate products and materials.
Strong interpersonal, communication, and problem-solving skills.
Intermediate proficiency in ERP software (e.g., SAP, Oracle, MAS 500) and Microsoft Excel, Word, and Outlook.

PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to sit, use hands to operate a computer and calculator, and communicate verbally. Occasionally, the employee may need to stand, walk, reach with hands and arms, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Apply for this position

Required*

Apply with

First Name*

Last Name*

Email Address*

Phone*

Address*

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Cover Letter

What's your citizenship / employment eligibility?*

Are you 18 years of age or older?*

Earliest start date?*

If hired, are you able to show proof of eligibility to work in the U.S.?*

Will you now, or in the future, require sponsorship to legally work in the U.S.?*

Can you perform the essential function of the job with reasonable accommodations?*

Did a ScentAir employee refer you to this job?*

If a ScentAir employee referred you, please list their full name.

We are located near the Charlotte Douglas Int'l Airport. Will you be able to reliably commute here on a daily basis?*

Are you able to work Monday to Friday from 7:00 AM to 3:30 PM?*

This position pays $18 per hour, full time. Are you able to accept an offer at this rate?*

I certify that all answers or statements I have made on this application or on my resume or other supplementary materials are true and correct without omissions. I acknowledge that any false statement or misrepresentation on this application or any oral statements made at any time during the recruiting process or supplementary materials will be cause for refusal to hire or for immediate discipline, up to and including my termination regardless of when the false statement is discovered.

I have no objection to signing an employee agreement on confidential information and inventions or taking a physical medical examination where reasonably necessary based upon the position in question and permitted by law, at the option and expense of the company.

I understand that, should I be offered the position for which I am applying, I may be required to authorize a urinalysis, breath and/or blood tests, including withdrawal of samples. I understand that this test is for drugs, alcohol, and other controlled substances, and is a condition of employment with the company. I also understand that the company will require my signed authorization on any forms necessary to complete the test.

I understand that, should I be offered the position for which I am applying, I will be required to authorize a background investigation to retrieve information relating to my past activities from all personnel, educational institutions, government agencies, companies, corporations, credit reporting agencies, and law enforcement agencies at the federal, state or county level. I understand that this background investigation is a condition of employment with the company. I also understand that the company will require my signed authorization on any forms necessary to complete this investigation.

If hired, I will be required to submit proof of authorization to work in the U.S. Federal law requires that employers hire only individuals who are authorized to be lawfully employed in the United States.*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Name	Date

Human Check*

Submit Application

Sniffing around for groundbreaking innovation, non-stop growth, and good old-fashion fun? If you answered yes (and who wouldn’t?), then we can’t wait to tell you more about our awesome technology, great culture, and AMAZING PEOPLE!

Returns & Inventory Clerk

Apply for this position